Frequently Asked Questions (FAQ)
At Dotman Freight and Logistics Ltd, we understand that clients value transparency, timely updates, and efficient communication. Below are answers to some of the most common questions about our services and operations.
What services does Dotman Freight and Logistics Ltd provide?
We offer a complete range of logistics solutions, including air freight, sea freight, road haulage, customs clearance, bonded warehousing, storage and packaging, and project logistics. Each service is managed by trained professionals to ensure timely and efficient delivery.
How can I request a quote for my shipment?
You can request a quote through our website’s contact page or by emailing our support team with shipment details such as cargo type, weight, destination, and preferred mode of transport. A representative will respond promptly with a detailed quotation.
Does Dotman Freight handle international shipments?
Yes. We provide both import and export services for international shipments through air and sea freight. Our team manages the documentation, customs procedures, and delivery coordination for smooth and compliant cross-border operations.
How long does it take to deliver goods?
Delivery time depends on the mode of transport, destination, and customs clearance requirements. Air freight typically takes between 3 to 7 working days, while sea freight may range from 2 to 6 weeks depending on route and port schedules.
Can I track my shipment in real time?
Yes. Clients receive tracking details once their shipment is dispatched. Our tracking system allows real-time updates on cargo movement, estimated delivery times, and any changes that may occur during transit.
How does Dotman Freight handle customs clearance?
We have a dedicated customs team that prepares and submits all necessary documentation, calculates duties, and ensures compliance with government regulations. This process minimizes delays and ensures fast clearance of goods.
What types of goods can Dotman Freight transport?
We handle a wide range of goods including consumer products, industrial materials, project equipment, perishables, and general merchandise. For restricted or hazardous items, we follow strict regulatory procedures and obtain required permits.
Are my goods insured during transportation?
Yes. We offer insurance coverage options for all shipments to protect clients against potential risks such as loss or damage during transit. The level of coverage can be adjusted based on shipment value and client preference.
What payment methods are accepted?
We accept bank transfers and other verified payment channels. Details are shared in the invoice once a quotation is approved. Payment confirmation is required before shipment is processed.
How can I contact Dotman Freight for support or inquiries?
You can reach us through our contact page, email, or direct phone lines provided on the website. Our support team is available 24/7 to assist with inquiries, tracking, or updates related to your shipment.
Still Have Questions?
Our support team is always ready to assist. If your question was not answered above, contact us directly and we will provide the information you need.